At Flyobuzz, we are committed to providing our customers with the best possible travel experience. This includes transparent and fair policies regarding refunds. Our refund policy outlines the conditions under which refunds are available, the process for requesting a refund, and other important information.

1. Eligibility for Refunds

Refunds for flight bookings are subject to the terms and conditions of the airline with which the booking is made. As an intermediary, Flyobuzz adheres to the refund policies set forth by the airlines. Customers may be eligible for a refund if:

1. The airline cancels the flight.
2. The flight schedule is significantly changed by the airline.
3. The customer cancels the booking and the ticket is refundable according to the airline's policy.

Please note that non-refundable tickets may not be eligible for a refund.

2. Refund Process

To initiate a refund request, please follow these steps:

1. Contact Flyobuzz Customer Support:

   Email: customercare@flyobuzz.com

2. Provide Booking Details:

   - Booking reference number

   - Passenger name(s)

   - Date of booking

   - Reason for refund request

3. Processing Time

   Refund requests are processed in accordance with the airline's policies and timelines. Please allow up to 14 business days for Flyobuzz to process your request.

3. Refund Amount

The refund amount may vary based on several factors, including:

1. The fare rules of the purchased ticket
2. Airline cancellation fees
3. Service fees charged by Flyobuzz for processing the refund

In cases where the airline charges a cancellation fee, this amount will be deducted from the total refund.

4. Non-Refundable Services

Certain services and fees, including but not limited to booking fees, service charges, and add-on services (e.g., extra baggage, seat selection), may not be refundable. Please review your booking confirmation carefully for details on non-refundable charges.

5. Changes and Cancellations

Customers may make changes to or cancel their bookings based on the airline's policies. Please note that changes or cancellations may incur additional fees. For more information on making changes or cancellations, please contact Flyobuzz Customer Support.

6. Special Circumstances

In cases of unforeseen circumstances, such as natural disasters, strikes, or other events beyond our control, Flyobuzz will work with the airlines to facilitate refunds or rebooking options as per the airline's policies.

7. Contact Us

For any questions or concerns regarding our refund policy, please do not hesitate to contact us:

Email: info@flyobuzz.com

Flyobuzz reserves the right to modify this refund policy at any time. Please check this page regularly for updates. This policy is governed by the laws of Australia and is subject to the jurisdiction of the courts in Australia.

Thank you for choosing Flyobuzz. We appreciate your business and look forward to serving you again.